"Prioritizing & Planning"
The course is meant for any staff you have that would benefit from help in planning & prioritizing their workload.
The course outline is:
By the end of this 5 hour workshop, your delegates will be able to:
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Prioritise tasks by urgency and importance
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Create an effective to-do list
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Schedule tasks effectively
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Deal with procrastination
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Reduce their stress levels
"Coaching & Training Skills"
The course is meant for any staff that develop other staff members, either in the training room or as a 'coach' at their desk etc.
The course outline is:
By the end of this 5 Hour workshop, your delegates will be able to:
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State the four learning styles
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Follow and apply the training cycle
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Structure a training session
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Provide effective feedback
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Provide an effective coaching session
"Interpersonal Skills"
Interpersonal Skills are a key requirement in all walks of business and personal life.
The course outline is:
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How effective a communicator are you?
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The Four Life Positions
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Guidelines for behaving assertively
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What is my personality?
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Listening Skills
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Responding and clarifying
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Questioning skills
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Body Language
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The Voice
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Empathetic inquiry
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Controlling negative thoughts
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Strengthening self-belief
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Anger control
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Managing conflict
By the end of this one-day workshop, you will be able to:
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Identify their interpersonal skills through an audit
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Describe the different communication styles
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Effectively use listening and questioning skills, body language and the voice
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Control negative thoughts
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Describe how anger affects people and consequently manage conflict effectively
"Stress Management"
A simple approach to understanding stress and acts as a guide for your delegates to turn the stress in their life to their advantage.
The course outline is:
· Why pressure occurs, how it can be positive and why it can lead to stress unless properly managed.
· Defining stress, how the body responds, sources of stress and its signs.
· How your thoughts and your perspective can influence stress, and how to control it in order to reduce pressure.
· How your response to pressure influences your stress levels.
· How your lifestyle can limit or increase stress.
· How to ensure you’re not a source of pressure at work.
By the end of this one-day workshop, you will be able to:
· Recognize the signs, symptoms and causes of stress for individuals both in and outside the workplace
· Learn how to stay calm even in moments of high tension
· Help others to manage their stress and identify ways of improving team performance
· Understand the importance of relaxation in improving health and concentration levels
· Quick and effective tips to reduce stress
· How to recognize and manage your stress triggers & combat stress with diet and exercise
· Respond to conflicts at work
“Train the Trainer”
This two-day course will train your trainers in providing the most efficient and comprehensive trainings for your employees.
The course outline is:
· Learning Theory
· Learning Environment
· Preparing To Train
· Training Delivery
· Audio Visual Support
· Group & Individual Exercises
By the end of the workshop, your delegates will be able to:
· Learn how to plan out training events & how to produce new material
· Learn how to structure your timetable
· Improve your communication and presentation skills
· Learn how to use body language during your training
· Learn how to keep your delegates interested
· Learn how and when to use visual aids & prepare and present a mini-presentation
· Learn to manage nervousness & how to handle disruptive behavior
"Team Building"
This one-day course assist you in defining what a team is, the challenges of a team & how to build and lead a team.
The course outline is:
· What is a team?
· Challenges facing teams
· How to build a team
· How to lead a team
· Potential team problems
· Successful teams
By the end of this one-day workshop, you will be able to:
· What makes a good leader
· The importance of team roles and an effective mix/balance
· Motivate the team and create a team spirit
· Enhance natural creative talents
· The importance of social interaction
· Bring a new team together quickly and easily
· Resolve conflict
· Celebrate success and achievement
· Develop emotionally intelligent team working
· Build trust, mutual support and respect
"Communication Skills"
This one-day training course will define communication, causes of failure, I finding the right balance.
The course outline is:
· Introduction to communication
· The assumptions we make
· Communication dynamics
· The manager as a communicator
· Barriers to effectiveness
· Managing communication channels
· You as a communicator
By the end of this one-day workshop, you will be able to:
· Develop a greater understanding of how you communicate
· Develop a greater self-awareness of how others may perceive you
· How to use feedback to transform performance
· Understand the different communication styles
· Understand the different communication channels
· Develop effective written communication
· Understand the importance of listening skills
· How to write a presentation in your own words
"Negotiation Skills"
The course is meant for any staff you have that enter into negotiations of any kind (something that we all do every day). Obvious applications are: Sales, Customer Care, Dealing with staff/managers, and even dealing with loved ones!
The course outline is:
· What is negotiation?
· What do you negotiate?
· Negotiation or trench warfare?
· Styles of negotiation
· Negotiation strategy and preparation
· Negotiation structure, Ploys and dirty tricks
· Competitive negotiations & Many practical activities
By the end of this one-day workshop, you will be able to:
· Demonstrate an increased awareness and understanding of the role of a professional negotiator
· Demonstrate an increased knowledge of the concept, principles and stages of a negotiation
· Identify the skills knowledge and understanding necessary to be an effective negotiator in a competitive environment
· Identify their own negotiation style and it's potential strengths and weaknesses
"Life Coaching Skills"
Learn the skills of life coaching and assist yourself & others in defining and creating success in their own lives in this one-day course.
The course outline is:
· Knowing what you want
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